Measure the widest and longest parts of your room. Make sure you measure to the back of the door frame to allow for fitting. Multiply the two longest measurements to find out the total square meters of carpet you require.

We recommend bringing a plan of your space to an Ulster retailer and, if possible, to have the room professionally measured by an experienced fitter. Tis is particularly important for more complicated spaces such as stairs and landing.

This will help provide the best solution in terms of widths. Our carpets come in a variety of MultiWidths to save on cost and waste.

As a company we do not employ any carpet fitters, but we suggest that you use a professional, reputable fitter, recommended by your Ulster retailer. Many carpet shops will employ their own fitters, and can arrange this for you.

All Ulster carpets are suitable for underfloor heating systems when installed with an appropriate underlay.

Research from the Carpet Foundation recommends a maximum total tog rating of carpet and underlay of 2.5 when fitting on top of underfloor heating.

Our Aftercare Guide in the Resources section will give you an overview of maintenance, stain removal and cleaning procedures.

WoolSafe’s comprehensive guide is another great resource. It provides you with specific details on how to deal with the inevitable incidents that occur in every home – be it sticky fingers, muddy paws or rogue red wine.

We recommend using an upright vacuum cleaner with a beater bar.

Axminster refers to the weaving method used for this type of woven carpet. This centuries-old weaving method simultaneously weaves the carpet pile and the backing together to create a carpet that is intrinsically stronger and more durable than other types. Most Axminster carpets are patterned as this weaving method offers excellent pattern definition.

Named after the town of Wilton in England that made it famous, Wilton is one of the oldest weaving styles of manufacturing carpet.

Wilton carpets are made with only one backing that is woven around the pile yarn and can come in a range of different finishes.

In a Tufted Loop carpet, the pile yarn is sewn through a backing membrane and secured by latex to a secondary backing. The loop refers to the looped yarn that is created when the carpet is being manufactured. Unlike cut pile carpets, where the yarns are sheared, the loop is kept in place to create a different texture and look than a Wilton or Axminster carpet.

Any of our Axminster or Wilton woven products are suitable for pets. Carpets with a short pile are good choice for pets as they minimise the risk of claws snagging the carpet.

As a natural fibre, wool is hygienic and non-allergenic, making it perfect for people with asthma or allergies.

Every one of our carpets contains at least 80% wool while we also offer three 100% wool ranges – Natural Choice Collection, Habitus and Open Spaces. Our Natural Choice Collection has the added benefit of being made from undyed wool and having no moth treatment.

Our bespoke service usually requires approximately 200m2 as a minimum order. Our bespoke designs are created specifically for each customer, meaning we are unable to sell them to anyone else.

To ensure your beautiful Ulster carpet remains that way for as long as possible we add protection to avoid potential damage caused by moths.

Our Wilton and Axminster carpets are treated with a moth proof repellent as standard while our tufted carpets include a moth resistant treatment.

Please note, these treatments are not included in our Natural Choice 100% wool range.

We predominately use high quality British and Irish wool for all of our carpets and this wool is processed by our own company, Ulster Yarns in Yorkshire. For some specific ranges, we purchase Scandinavian and New Zealand wool. The wool used in your carpet is clearly labelled in the product information section.

This is simply excess fibre and not the actual pile. Regular vacuuming will see this decrease over time.

Samples should only be used as a guide as colour may vary slightly in production. To ensure an exact match, ask your retailer for a stock cutting. This will provide you with an accurate colour match from the roll you are purchasing from.

Increased levels of UV exposure (daylight), normal wear and light soiling of carpet will result in a faded appearance over time. In areas with normal levels of natural light we would expect the carpet to resist fading for a long time; however it will occur to some degree. Darker colours are more resistant to fading.

Never use bleach or other cleaning agents not intended for carpet as they can destroy fibres beyond repair. Follow our Aftercare guide for tips on how best to clean your carpet and also read the independent advice offered by WoolSafe - https://www.woolsafe.org/carpet-rug-care-guide/

Heavy furniture may cause indentation marks in your carpet. 

Often an ice cube placed in the indentation will work best. It is advisable to put furniture cups under the legs of heavy furniture to reduce indentations.

Ply is the number of yarns twisted together to produce the finished carpet. For example, each tuft in a two-ply yarn carpet has two yarns twisted together.

The tog rating is an indication of how insulating the carpet will be. The higher the tog rating, the more insulating it is.

If your room is larger than our widest carpet width, inevitably there will be a join in your carpet. However, an experienced fitter will be able to seamlessly join the carpet so this isn’t noticeable.