When it comes to building strong relationships with customers, Chris Colvin and Ciara Halligan are better equipped than most.
This experienced pair head up our Marine Division and both have a keen interest in the human mind and behaviour.
Before joining Ulster Carpets as part of our Graduate Programme, Chris completed a Psychology degree at Queen’s University while Ciara has a Bachelor of Science Honours degree in Social Sciences, Social Policy and Sociology from the Open University.
This has helped them build relationships with our customers all over the world – an attribute that Ulster Carpets have built their success on over the years.
“We take great pride in building long term relationships,” explained Chris, who is Ulster’s Marine Sales Manager. “We work with people in a variety of different countries and while there may be cultural and language barriers, people still expect high standards of service and that is what we work hard to deliver.”
During his five years with the company, Chris has worked in procurement, marketing and in various sales roles, including in our London office. He feels this has given him a strong foundation for his current position.
“I have a clear understanding of what we can offer and how all our departments work together effectively to meet the needs of our customers. Every day we are set new challenges in terms of colour and design and it is satisfying when we’re able to meet them.
“The cruise industry is very competitive, with each cruise line looking to stand out. Our ability to produce stunning bespoke designs in a greater selection of colours is what sets us apart. We can create carpets that have a genuine wow factor but equally we can create designs that are more subtle. I think it is that ability to turn an aspirational concept into reality which makes the real difference.”
Like Chris, Ciara has worked across a range of different roles in her 26 years at Ulster and she holds the honour of being the company’s first female weaver to work on our innovative PSYLO™ looms.
“When I speak to a customer about what designs we can create and about the quality of our carpets, I am talking from the experience of having actually helped produce them,” said Ciara, who is our Marine Project Manager. “I know first hand the amazing capabilities of our patented weaving technology and what we can do that no other carpet manufacturer can.”
From the original enquiry through to organising delivery, Ciara’s role involves every step of the process.
“We are very customer focused and we take pride in what we do. You actually start to feel really connected to different cruise ships because of the work you have put in to help create these beautiful spaces and to help passengers enjoy their vacation. It is hugely rewarding building those relationships with interior designs and seeing ideas turn into reality.”
Take a look at some of the prestigious cruise projects that Ulster have worked on – https://ulstercarpets.com/contract/projects/marine/